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Frequently Asked Questions

Last updated: 20 February 2026

General

What is TCG.SG?

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TCG.SG is Singapore's dedicated trading card game platform. We connect collectors, players, and sellers of trading cards including Pokemon, Yu-Gi-Oh!, One Piece, Magic: The Gathering, and many more franchises.

Is TCG.SG only available in Singapore?

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Yes, registration and login are currently limited to users in Singapore. This allows us to build a strong local community and ensure safe, local transactions between buyers and sellers.

Is it free to use TCG.SG?

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Yes, creating an account and listing cards is free. We offer optional premium features through TCG Coins and subscription plans (VIP, VVIP, VVVIP) that unlock additional benefits like higher listing limits, AI card scans, and discounts.

What card games are supported?

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We support a wide range of trading card games including Pokemon TCG, Yu-Gi-Oh!, One Piece Card Game, Magic: The Gathering, Cardfight!! Vanguard, Dragon Ball Super, Digimon, Weiss Schwarz, Flesh and Blood, and more. You can also list custom or lesser-known card games.

Buying & Selling

How do I list a card for sale?

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After logging in, go to "Create Listing" from the navigation menu. You can upload photos of your card, set a price, choose the franchise, and describe the card's condition. You can also use our AI Scanner to automatically assess your card's condition and suggest details.

How do auctions work?

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You can list cards as auctions with a starting price and optional buy-now price. Other users can place bids during the auction period. The highest bidder when the countdown ends wins the card. You can set auction durations of 1, 3, 5, or 7 days.

How do I contact a seller?

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If a seller has enabled their contact details, you'll see Telegram and/or WhatsApp buttons on their listing. You can message them directly to arrange the transaction. Sellers can control which contact methods are visible in their profile settings.

What is bumping a listing?

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Bumping moves your listing to the top of the platform so more people see it. You can bump using either TCG Coins or Reward Points. There are two bump options: "Date Only" refreshes the listing date, and "Date + Move to All" also makes it visible in the general browse section.

AI Card Scanner

What does the AI Scanner do?

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Our AI Scanner uses advanced image recognition to analyse your trading cards. It can identify the card, assess its condition (Near Mint, Lightly Played, etc.), provide a pre-grade estimate, detect potential issues like fakes or damage, and suggest a fair market price.

How much does an AI scan cost?

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Each AI scan costs either 10 TCG Coins or 60 Reward Points. You can choose your preferred payment method before scanning. The cost is deducted at the pre-grade assessment step.

TCG Coins & Reward Points

What are TCG Coins?

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TCG Coins are the premium currency on TCG.SG. You can purchase them with real money via PayPal. They're used for features like AI card scanning, bumping listings, and other premium actions. Packages range from S$5 to S$500, with better value at higher tiers.

What are Reward Points?

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Reward Points are earned through engagement on the platform. You can earn them by daily check-ins (5 RP per day, 50 RP bonus on day 7), publishing listings, completing puzzles, redeeming coupons, and participating in events. You can convert 100 Reward Points into 1 TCG Coin.

Can I convert Reward Points to TCG Coins?

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Yes! You can convert Reward Points to TCG Coins at a rate of 100 Reward Points = 1 TCG Coin. This can be done from your account dashboard.

Account & Subscriptions

What are the subscription plans?

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We offer three premium tiers: VIP, VVIP, and VVVIP. Each tier provides increasing benefits including higher listing limits, monthly bonus coins, and discounts on coin purchases (VIP: 5%, VVIP: 10%, VVVIP: 20%). Plans are available with monthly or annual billing.

How do I reset my password?

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You can reset your password from your Profile Settings page after logging in. You can also use the passwordless login option on the login page to receive a one-time code via email, which lets you access your account without remembering your password.

How do I verify my email?

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During registration, a 6-digit verification code will be sent to your email address. Enter this code on the verification page to complete your registration. If you don't receive the code, check your spam folder or request a new one.

Safety & Trust

How does TCG.SG protect against fraud?

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We use multiple layers of protection: AI-powered listing analysis flags suspicious titles, descriptions, and prices. Image moderation scans uploaded photos for inappropriate content. Users can report listings, and our admin team reviews flagged content. The AI Scanner also includes fraud detection to help identify counterfeit cards.

Can I report a listing or user?

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Yes, you can report any listing that you believe violates our guidelines. Use the report button on the listing page and select a reason. Our moderation team will review the report and take appropriate action, which may include removing the listing or warning the seller.

How does the review system work?

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After completing an offline transaction, both the buyer and seller can leave reviews. Reviews include a 1-5 star rating, comments, and optional photo uploads. Reviews are visible on user profiles and help build trust within the community.

Privacy & Data

How is my personal data protected?

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TCG.SG complies with the Singapore Personal Data Protection Act (PDPA). We only collect data necessary for the platform to function, and we never sell your data to third parties. For full details, see our Privacy Policy and Data Protection Policy.

How can I contact TCG.SG?

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For general enquiries, you can reach us through our community channels (Telegram and WhatsApp groups). For data protection matters, contact our Data Protection Officer at dpo@tcg.sg. For other enquiries, email hello@tcg.sg.

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