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Store Terms of Sale
Effective date: 8 November 2026
Version 2026-11-08
1. Seller
Products in the TCG.SG Store are sold by Mr Tom (the "Seller", "we", "us").
Contact: [email protected]
2. What these terms cover
These terms apply only to purchases of physical products from the TCG.SG Store (/shop).
They do not apply to TCG.SG platform services — membership plans, TCG Coins, Community features or any other platform service. Those are provided and billed separately under the TCG.SG Terms of Service.
3. Orders
- Orders are subject to stock availability. Items are held for you while you complete payment; if the hold expires before payment, the order is cancelled and nothing is charged.
- An order is not paid until payment is confirmed: for PayPal, when PayPal confirms the payment; for PayNow, when we have checked that your transfer was received.
- We may refuse or cancel an order that is invalid or unpaid — for example, an order with a delivery address outside Singapore or incomplete details.
- If we cannot fulfil an order after you have paid, we will contact you and refund the amount you paid.
4. Prices
- All prices are in Singapore dollars (SGD).
- The Seller is not GST-registered. No GST is charged.
- Delivery: SGD $3.00 for orders below SGD $20.00; free for orders of SGD $20.00 and above.
- The total shown at checkout is the amount you pay.
5. Payment
- PayPal is the standard payment method.
- PayNow is available only when it is offered at checkout. PayNow payments are checked manually: after you order, you transfer the amount shown using your order number as the reference, and your order stays awaiting payment until we confirm the transfer.
- If a PayPal payment dispute is opened, it is handled through PayPal, and the order is not dispatched while the dispute is open.
6. Delivery
- We deliver within Singapore only.
- Orders are processed within up to 5 business days before dispatch.
- Orders are sent by registered/tracked delivery. When a tracking reference is available, we include it in your dispatch e-mail.
- Each item is photographed before dispatch.
- Delivery after dispatch depends on the delivery service; we do not promise a specific delivery date.
7. Your delivery address
Please provide an accurate and complete Singapore delivery address. If you notice a mistake, email us as soon as possible, before your order is dispatched.
8. Returns & Refunds
We do not accept returns or provide refunds for change-of-mind purchases. Please review the product details carefully before placing your order.
Each item will be photographed before dispatch and sent using registered/tracked delivery.
If you receive the wrong item, or the item arrives damaged or defective, please contact us with your order details and photographs so that we can review the issue. Any remedy required under applicable Singapore consumer law will continue to apply.
9. Wrong, damaged or defective items
Email [email protected] with:
- your order number and details;
- photographs of the item and its packaging;
- a short description of the issue.
We will review your report and reply to you.
10. Changes to these terms
We may update these terms. The version shown when you place your order applies to that order.
11. Contact
